With all the features you have on your home or office phone system, it might seem senseless to add another one. However, one that you should probably consider is call-recording software. It works effectively when added atop existing call-logging software, to provide a more powerful network with more features. If you’ve never considered such a system available at *** sites such as www.lanonyx.com you should consider some of the key problems they provide.
1.Lack of protection from malicious calls
Phone security has become more important than ever, with unscrupulous people using them as a means of harassment, threats, etc. It highlights the need to consider call-recording software such as www.lanonyx.com. That’s because you’ll have solid evidence if you receive a threatening phone call from extortionists, for example. Keep in mind that what counts in terms of legal issues is what you can provide. In the unfortunate case that you receive such calls, call-recording software will provide proof that you’ve received such calls.
2. Info about callers, but not calls
Call-logging software is valuable as it provides information about the calls that you receive in your home and office. That’s critical as it shows the origin of the calls that you receive. It’s critical as it keeps track of the calls, including the phone number that made the call, the time and length of the call, and so on.
That’s definitely helpful information. However, it’s just as important sometimes to record the actual call. That can be true whether you use your phone at your home or office. For example, there are times when certain calls could be used as a source of training, for example. Having information about particular callers and the calls themselves will help to improve the quality of your call tracking and screening.
3. Proof of calls’ content
This can involve the party called, the caller, and even third parties. For example, there could be issues raised when a coworker or customer talks to someone at your company. Without any proof of the actual content of the call, it’s basically the called person’s word versus the caller. That can be an issue in conflict resolution. On the other hand, when a recording of the call is available, it’s easier to sort out the problem. It’s not to say that there won’t be any issues related to who’s at-fault during the call, for example. However, the essence of the call itself will be available, which will make conflict resolution easier.
4. Customer service issues
Your company might be having problems related to customer service, such as call centers. One of the best ways to solve the problem is to use call-recording software. That’s because the tool can be used for several purposes. It can help to evaluate interactions between your employees and customers. The employees can be evaluated about how well they’re in compliance with the company’s regulations for phone calls. It can also help to solve any conflicts over the phone. In addition, the software can even be used to record calls for training purposes.